{"id":2207,"date":"2023-07-31T11:18:30","date_gmt":"2023-07-31T09:18:30","guid":{"rendered":"https:\/\/anelsrb.com\/prodavnica\/?page_id=2207"},"modified":"2023-08-02T15:58:16","modified_gmt":"2023-08-02T13:58:16","slug":"cesta-pitanja","status":"publish","type":"page","link":"https:\/\/anelsrb.com\/prodavnica\/cesta-pitanja\/","title":{"rendered":"\u010cesta pitanja"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>Kako funkcioni\u0161e isporuka poru\u010dene robe?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Artikal koji ste naru\u010dili dobijate na ku\u0107nu adresu kurirskom slu\u017ebom Post express ili drugom kurirskom slu\u017ebom po va\u0161em izboru. Pla\u0107anje vr\u0161ite kuriru prilikom preuzimanja naru\u010denih proizvoda, osim ukoliko je naru\u010dena roba prethodno pla\u0107ena po osnovu predra\u010duna.<br>Isporuka se vr\u0161i kurirskom slu\u017ebom na adresu koju je kupac izabrao prilikom naru\u010divanja. Kako bi isporuka bila uspe\u0161na, isporu\u010dilac \u0107e dati kurirskoj slu\u017ebi ime, prezime, adresu i kontakt telefon kupca.<br>Isporuke se ne vr\u0161e subotom i nedeljom, a preuzimanje paketa je mogu\u0107e od ponedeljak do petka.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kako da znam da sam sigurno obavio poru\u010divanje robe?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">Kada kliknete na dugme \u201eNaru\u010dite\u201c u zadnjoj fazi naru\u010divanja robe na ekranu \u0107e Vam se pojaviti poruka \u201eHvala, va\u0161a narud\u017ebenica je primljena\u201c i na e-mail adresu koji ste upisali i koju koristite za kupovinu sti\u0107i \u0107e Vam potvrda porud\u017ebine sa pregledom svih proizvoda koje ste poru\u010dili i cenama. U momentu kada dobijete ovaj mail, mo\u017eete biti sigurni da ste uspe\u0161no poru\u010dili robu sa na\u0161eg sajta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko ne dobijete e-mail sa potvrdom uspe\u0161no obavljene porud\u017ebine, proverite dodatno jo\u0161 odeljak spam (junk) za slu\u010daj da ga je va\u0161 sistem prepoznao kao nepo\u017eeljnu poruku. U slu\u010daju da ni tu ne mo\u017eete da prona\u0111ete poruku, mo\u017eete se obratiti na\u0161em timu pozivanjem brojeva prodavnice koje mo\u017eete prona\u0107i na kontakt strani, ili nam poslati email na adresu anelsrb@gmail.com i mi \u0107emo vam rado pomo\u0107i da dovr\u0161ite va\u0161u porud\u017ebinu, ali i da vam omogu\u0107imo da svaki naredni put bez problema mo\u017eete kupovati u na\u0161oj prodavnici.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Koji je rok za isporuku porud\u017ebine?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">U zavisnosti od raspolo\u017eive koli\u010dine odre\u0111enog artikla i mogu\u0107nosti njegovog nabavljanja, a u skladu sa na\u0161om poslovnom politikom, o\u010dekivani rok isporuke proizvoda iz na\u0161e ponude je 2&nbsp;do 5 radna dana, ne ra\u010dunaju\u0107i dan kada je porud\u017ebina dostavljena. Artikle za kojima potra\u017enja nije toliko u\u010destala, kao i one kod kojih je uvozni proces komplikovaniji, na svojoj adresi mo\u017eete o\u010dekivati sa ne\u0161to du\u017eim rokom isporuke.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U slu\u010daju kada naru\u010deni proizvod nemamo na lageru, kupac \u0107e biti obave\u0161ten o mogu\u0107em roku isporuke ili \u0107e u dogovoru sa na\u0161im operaterima mo\u0107i da odabere drugi zamenski proizvod, a \u010dija bi isporuka mogla biti odmah sa lagera.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0160ta da radim ako je artikal neispravan ili o\u0161te\u0107en?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">Obaveza kupca je da pre preuzimanja po\u0161iljke istu pregleda, u smislu postojanja fizi\u010dkih o\u0161te\u0107enja, i da po\u0161iljku NE PRIMI ukoliko konstatuje da postoje fizi\u010dka o\u0161te\u0107enja nastala u toku transporta. U cilju \u0161to bolje saradnje, molimo Vas da prilikom preuzimanja po\u0161iljke proverite da li je ambala\u017ea ima o\u0161te\u0107enja (pocepana, mokra, blatnjava, ulubljena\u2026). O\u0161te\u0107ene po\u0161iljke niste u obavezi da preuzmete. P\u010delar doo ne snosi nikakvu odgovornost za rad kurirskih slu\u017ebi i eventualna o\u0161te\u0107enja nastala u toku prevoza robe do va\u0161e adrese. Obaveza kupca je da kuriru saop\u0161ti da po\u0161iljku ne \u017eeli da primi zbog o\u0161te\u0107enja i da samim tim podnosi reklamaciju na dostavu po\u0161iljke.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na\u017ealost, svi smo svesni da ni jedna kurirska slu\u017eba nije idealna i da \u0107e se ovakve situacije de\u0161avati. Ukoliko se i desi da primite paket i nakon raspakivanja shvatite da je neki artikal polomljen\/o\u0161te\u0107en, budite uvereni da ni jedan artikal ne \u0161aljemo krajnjem kupcu sa o\u0161te\u0107enjem. Molimo vas za razumevanje, tu smo da zajedno re\u0161imo nastalu situaciju, za koju nismo ni mi ni vi krivi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kupovina za potrebe pravnog lica. Da li je mogu\u0107e platiti preko ra\u010duna firme?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">Poru\u010dena roba se mo\u017ee platiti sa ra\u010duna firme. Potrebno je da u okviru na\u010dina pla\u0107anja odaberete opciju \u201cPla\u0107anje putem uplatnice\u201d i u polju napomene navedete mati\u010dni broj ili PIB firme. Kroz potvrdu uspe\u0161ne porud\u017ebine koja vam se dostavlja putem mail poruke, dobi\u0107ete broj ra\u010duna na koji je potrebno izvr\u0161iti uplatu, a u pozivu na broj unesite broj narud\u017ebenice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko je va\u0161a firma u sistemu PDV-a ili registrovana u SEF-u uz dostavljenu robu, primi\u0107ete samo otpremnicu, a fakturu \u0107ete primiti preko sistema elektronskih faktura. Za ostale slu\u010dajeve, robu \u0107e pratiti ra\u010dun-otpremnica, koja \u0107e biti dostavljena sa po\u0161iljkom.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kako mogu da izmenim ili otka\u017eem porud\u017ebinu?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">Jednom kreiranu narud\u017ebinu nije mogu\u0107e modifikovati. Postoji vi\u0161e na\u010dina da izmenite va\u0161u porud\u017ebinu. Kao najsigurnije re\u0161enje predla\u017eemo vam da otka\u017eete postoje\u0107u narud\u017ebinu, a zatim kreirate novu narud\u017ebinu. Druga opcija jeste da pozvete na\u0161 call centar na broj +381 (0)34 850 250 ili po\u0161aljite email poruku na&nbsp;<a href=\"mailto:kontakt@anelsrb.com\">kontakt@anelsrb.com<\/a>&nbsp;upi\u0161ite broj narud\u017ebenice i navedete \u0161ta je potrebno izmeniti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Za slu\u010daj da \u017eelite da otka\u017eete porud\u017ebinu pozovite na\u0161 call centar na broj +381 (0)34 850 250 ili po\u0161aljite email poruku na&nbsp;<a href=\"mailto:kontakt@anelsrb.com\">kontakt@anelsrb.com<\/a>&nbsp;i obavezno upi\u0161ite broj narud\u017ebenice koju otkazujete.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kako funkcioni\u0161e isporuka poru\u010dene robe? Artikal koji ste naru\u010dili dobijate na ku\u0107nu adresu kurirskom slu\u017ebom Post express ili drugom kurirskom slu\u017ebom po va\u0161em izboru. Pla\u0107anje vr\u0161ite kuriru prilikom preuzimanja naru\u010denih proizvoda, osim ukoliko je naru\u010dena roba prethodno pla\u0107ena po osnovu predra\u010duna.Isporuka se vr\u0161i kurirskom slu\u017ebom na adresu koju je kupac izabrao prilikom naru\u010divanja. Kako bi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2207","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/pages\/2207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/comments?post=2207"}],"version-history":[{"count":3,"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/pages\/2207\/revisions"}],"predecessor-version":[{"id":2298,"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/pages\/2207\/revisions\/2298"}],"wp:attachment":[{"href":"https:\/\/anelsrb.com\/prodavnica\/wp-json\/wp\/v2\/media?parent=2207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}